Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must:
- Be unused, unworn, and in the same condition as received
- Include all original packaging and tags
- Be accompanied by proof of purchase (order confirmation or receipt)
To initiate a return, contact us at:
jeanclaude@fitnurture.co
Important:
- Returns must be requested and approved before sending any item back
- Items sent without prior authorization will not be accepted
- Please contact us first to confirm the correct return address
Damages and Issues
Inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Unboxing Proof Required
To ensure a smooth claim process, please record a video while opening your parcel:
- Start recording before opening the package
- Show the sealed parcel clearly
- Record the full unboxing without cuts
For claims, you must provide:
- Clear photos of the product
- A complete unboxing video showing the issue
⚠️ Claims without proper photo or video proof may not be eligible for a refund or replacement.
Required details:
- Order number
- Photos or video of the issue
After review, we will offer:
- A free replacement, or
- A full refund
In most cases, returning the item is not required.
Delayed or Lost Orders
If your order is not delivered within 60 days from dispatch, you may request:
- A full refund, or
- A replacement at no additional cost
Non-Returnable Items
The following items are not eligible for return:
- Opened or used personal care and beauty products
- Perishable goods (food, flowers, plants)
- Customized or personalized items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
We also do not accept returns or refunds for:
- Incorrect items ordered by the customer
- Incorrect shipping information provided at checkout
- Change of mind after delivery
- Delays due to customs clearance
- Delays caused by events beyond our control
If unsure, please contact us before placing your order.
Exchanges
We do not offer direct exchanges.
If you want a different item, request a return (if eligible) and place a new order after approval.
Refunds
Once your return is received and inspected, we will notify you of the status.
If approved:
- Refunds are issued to the original payment method within 5–10 business days
- Processing time may vary depending on your bank or provider
If you have not received your refund within 15 business days, contact us at:
jeanclaude@fitnurture.co
Contact Us
📧 Email: jeanclaude@fitnurture.co
⏱ Response Time: 24–48 hours
Please include your order number and any relevant photos or videos for faster assistance.
